524: Oscar Munoz (Former CEO of United Airlines) - Listening To Your Employees, Responding From Tragedy, Swinging Easy, & Turning Around A Failing Company
The Learning Leader Show With Ryan Hawk
Ryan Hawk
4.9 • 1.4K Ratings
🗓️ 30 April 2023
⏱️ 65 minutes
🧾️ Download transcript
Summary
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Full show notes at www.LearningLeader.com
Twitter/IG: @RyanHawk12 https://twitter.com/RyanHawk12
Oscar Munoz served as CEO and chairman of United Airlines, previously holding several executive leadership positions at CSX, AT&T, US West, PepsiCo, and Coca-Cola.
- Listen, Learn, AND THEN Lead… The purpose of the listening tour was to hear from people at the ground level, listen, learn, and then make decisions.
- I love the simplicity in the question to his team, "Hey, what are the 10 dumbest rules we've put in place?" And then changing them… This is something we all should think about periodically.
- The father-daughter bond Oscar has with his daughter, Jessica. The traits he sees in her that are also in him are "tenacity and refusal to give in no matter what."
- Before Oscar became CEO, the culture was based on a "cost-cutting, rule-obsessed, disciplinary-heavy culture."
- Listening Tour - In 2015, After becoming CEO of United Airlines, Munoz embarked on a "listening tour" of the company, meeting with disgruntled employees around the United States and discussing their concerns. While this phase was intended to last for the first 90 days of the job, Oscar was hospitalized after having a heart attack in October 2015, 38 days into the job.
- In 2015, Oscar was one of two Hispanic CEOs in the top 100 of the Fortune 500 list. Munoz has been named among the "100 Most Influential Hispanics" by Hispanic Business magazine. In March 2017, Oscar was named "Communicator of the Year for 2017" by PRWeek.
- How to be both a great dad and a great CEO?
- "Model the right behavior for your kids."
- Advice: Swing easy. Be yourself.
Transcript
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| 1:09.0 | Welcome to The Learning Leaders Show, presented by Inside Global. I am your host, Ryan Hawk. |
| 1:19.0 | Thank you so much for being here, Texas Hawk, to 66866 to become part of Mindful Monday. |
| 1:27.0 | You, along with tens of thousands of other learning leaders from all over the world, will receive a carefully curated email for me each Monday morning |
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| 1:41.0 | will help you become a more effective leader text, Hawk, to 66866 now. |
| 1:49.0 | On to tonight's featured leader, the great Oscar Munoz served as CEO and chairman of United Airlines from 2015 to 2020. |
| 1:57.0 | He previously had senior leadership roles at AT&T Pepsi and Coca-Cola. |
| 2:03.0 | He is the author of a new book called Turn Around Time, uniting an airline and its employees in the friendly skies. |
| 2:11.0 | During this conversation, we discuss why Oscar's top priority upon earning the CEO role at United was to go on a listening tour |
| 2:21.0 | to learn from employees in all roles located all over the world. |
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