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The Economics of Everyday Things

50. Self-Checkout

The Economics of Everyday Things

Freakonomics Network

Business

4.81.2K Ratings

🗓️ 3 June 2024

⏱️ 19 minutes

🧾️ Download transcript

Summary

Grocery stores have turned shoppers into cashiers. Zachary Crockett runs two bags of chips and a Gatorade over the scanner.

Transcript

Click on a timestamp to play from that location

0:00.0

A few weeks ago at a grocery store in New Jersey, Christopher Andrews reached a breaking point.

0:12.4

I was shopping at my local supermarket and I was

0:16.8

pushing the cart and I had probably between 30 to 40 items and when I got to the

0:22.0

checkout lane I saw several staff and associates and

0:25.2

they were standing around and I asked you know is this lane open and they said

0:29.0

nope but self checkouts open and I looked at my watch it was 9 p.m I was tired I was ready to go

0:37.3

home and I thought I'm not going to spend the next 20 minutes 30 minutes doing this after working all day I just walked

0:45.1

out of the store. If you've been in a supermarket in the past decade you've

0:49.5

encountered a self-checkout machine. The technology comes with a promise. Instead of waiting in a long

0:55.8

line operated by a human cashier, you can control your own destiny by scanning, bagging,

1:02.1

and paying for things yourself.

1:04.0

In its ideal form, it's faster and more convenient than sending your purchases down a conveyor belt to a supermarket

1:11.1

employee.

1:12.1

But is it really a good deal for shoppers?

1:15.0

It's essentially transferring what were paid tasks that cashiers do

1:25.0

onto unpaid customers.

1:27.0

I think a lot of shoppers are left asking,

1:29.1

you know, what's in this for me?

1:31.6

For the Freak economics radio network, this is the economics of everyday things I'm

1:36.1

Zachary Crockett today self-check-out there was a time when customers weren't allowed to do any work at a grocery store.

1:46.0

If you went shopping at the turn of the 20th century, you'd hand over your grocery list to a clerk.

1:51.0

They'd collect everything for you, put it in a bag, and tally up your bill.

...

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