464: How to Balance Care and Accountability When Leading Remotely, with Jonathan Raymond

Coaching for Leaders

Dave Stachowiak

Education, Business, Management, Self-improvement, Careers

4.8 • 1.6K Ratings

🗓️ 13 April 2020

⏱️ 38 minutes

🔗️ Recording | iTunes | RSS

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Summary

Jonathan Raymond: Good Authority Jonathan Raymond is the founder of Refound, where he and his team work with organizations to create a company culture based in personal growth. He’s the author of the book Good Authority: How to Become the Leader Your Team Is Waiting For*. Jonathan’s team recently released The Good Accountability course* to help leaders have great feedback conversations with their teams. If you are working to get better at accountability, it’s the most useful framework I know of to balance care for people and accountability for results. In this conversation, Jonathan and I discuss the Accountability Dial, how it’s most useful when leading virtually, and the importance of taking the first step. Key Points You don’t get to look good and grow at the same time. Assume positive intent, regardless of where you are on the accountability dial. The Accountability Dial: The Mention: In real-time (if possible), pull them aside to offer an observation about an undesired behavior. The Invitation: Provide 2-3 examples of how that behavior is a pattern or theme they can work on. The Conversation: Use your weekly one-on-ones to dive into how the pattern is holding them back. The Boundary: Collaborate together to decide next steps and set a timeline for making a change. The Limit: Before giving up, have one more heart-to-heart to give them a final chance for meaningful change. Resources Mentioned The Good Accountability course* Good Authority: How to Become the Leader Your Team Is Waiting For* by Jonathan Raymond Refound (Jonathan’s firm) Book Notes Download my highlights from Good Authority in PDF format (free membership required). Related Episodes Five Steps to Hold People Accountable, with Jonathan Raymond (episode 306) Effective Delegation of Authority, with Hassan Osman (episode 413) How to Start Managing Up, with Tom Henschel (episode 433) The Way to Be More Self-Aware, with Tasha Eurich (episode 442) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Transcript

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0:00.0	You've heard conversations on this show about how to give feedback and how to hold people accountable.
0:06.0	But how do you do it when you're not going to see them much in person or at all?
0:11.0	Jonathan Raymond returns to show us how to balance care with accountability
0:16.4	when leading a virtual team. This is Coaching for Leaders episode 464.
0:21.8	Produced by Innovate Learning, Maximizing Human Potential.
0:27.0	Greetings to you from Orange County, California. This is coaching for leaders and I'm your
0:36.4	host Dave Stahoviac. Leaders aren't born. They're made and this weekly show helps you discover leadership wisdom through
0:45.0	insightful conversations. One of the conversations we have had many times on
0:50.2	the show is the conversation about feedback and accountability and it is becoming an even more
0:57.6	bigger, greater challenge for so many of us in this time where we have all moved online and
1:02.3	even if we haven't moved online so many of the people
1:04.3	around us are moving online in the context of all the things happening in our world.
1:09.7	Today I'm glad to welcome back to the show someone who is an expert in accountability has been on many times before and will help us to do this in a way that is not only balancing
1:20.5	performance but also being able to do it in a way that helps us care for people well.
1:26.7	I'm glad to welcome back to the show Jonathan Raymond.
1:29.2	He is the founder of Refound, where he and his team work with organizations to create a company culture
1:35.0	based in personal growth.
1:36.6	He is the author of the book Good Authority, How to Become The Leader Your Team is Waiting
1:41.8	For. He's been on the show several times before. His
1:45.1	accountability dial is probably the most useful framework that I have seen in my 20 plus
1:51.8	years of doing this this of how to really approach conversations
1:56.0	about accountability not only effectively and with care but in a way that is
	...

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