43. The Difference Between Customer Service and Customer Experience with Danielle Canty

the bossbabe podcast

Natalie Ellis

Self-improvement, Marketing, Education, Entrepreneurship, Business

4.9 • 2.6K Ratings

🗓️ 11 October 2019

⏱️ 18 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

We’re now introducing mini episodes, which are shorter episodes that are super actionable and feature Team BossBabe. BossBabe’s Head of Marketing, Kay Snels, will be your host for this episode where we interview our very own co-founder and COO, Danielle Canty. Kay and Danielle discuss the difference between customer service and customer experience and how it can transform the way you interact with your current as well as your future customers. They share tips on how you can differentiate yourself from your competitors by having a strategy behind delivering an incredible customer experience. If you’d love to learn from the BossBabe team about how to grow your audience on Instagram by 10,000 ideal clients in 30 days, register for a free spot in the next training at: https://bossbabe.com/growthatinsta This episode is sponsored by the Insta Growth Accelerator. A 12-week accelerator designed to show you how to grow and monetize your Instagram account. www.instagrowthaccelerator.com

Transcript

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0:00.0	Never really being satisfied with an okay we always want to be pushing to that next level of being like,
0:13.0	okay, have we been excellent today?
0:15.0	I don't want goods, I want excellence.
0:18.0	It's becoming harder and harder to stand out as a business,
0:22.0	but what can really set you apart and differentiate
0:25.3	you is your customer experience. Welcome to the Boss Babe Podcast, a place where
0:32.0	we share with you the real behind the scenes of
0:34.2	building successful businesses, achieving peak performance, and learning how to
0:38.5	balance it all. I'm K. Nels, head of marketing at Boss Bab Bab and your host for this week's mini episode.
0:45.0	These mini episodes are designed with you in mind.
0:49.0	Each episode, a member of Team Boss Bab will dive into one topic, whether that's product, sales, marketing, community, or leadership.
0:59.2	So consider this your weekly mini training that's super actionable so you can implement it right
1:05.0	away on today's mini episode we've got our very own Danielle Canty you'll recognize
1:10.8	her as one of the hosts of the Boss Bape's co-founder and CEO.
1:17.2	As a trained business coach and a doctor of chiropractic, Danielle's passion lies in high performance, business strategy, and operational
1:26.6	scalability.
1:27.6	Today we're going to discuss the key difference between customer service and customer experience and how it can transform the way you interact with your current and future customers.
1:39.0	So as always, screenshot yourself listening to this podcast, share it on your stories with your biggest
1:44.4	takeaway and you can always tag add boss babe dotting and hashtag the boss babe podcast
1:50.3	A boss babe is unapologistically ambitious and paves the way for herself and other women to rise.
1:56.0	Keep going and fighting on.
1:58.0	She is on a mission to be her best self in all areas.
	...

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