#40: Milind Pant, Amway CEO—Build Trust by Building Community

How Leaders Lead with David Novak

David Novak Leadership

Entrepreneurship, Business, Management

4.8 • 596 Ratings

🗓️ 27 May 2021

⏱️ 54 minutes

🔗️ Recording | iTunes | RSS

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Summary

Today’s guest is Milind Pant, CEO of Amway. Amway is the largest direct selling company in the world, with over ONE MILLION independent business owners – a.k.a. entrepreneurs. Milind has tapped into something that’s helping him grow as a leader AND helping his entrepreneurs at Amway grow their businesses. That secret ingredient is community. We all want to do business with people we know and trust. But the big question is … as leaders, how do we build those relationships in today’s digital landscape? How can we develop that sense of community with our customers? If you’re not sure, listen to this episode. There is a wealth of wisdom and inspiration here to help you build trust by building community. You’ll also learn: A proven blueprint to set yourself up for success in any new role The opportunity awaiting when social media and e-commerce intersect The most dangerous thing to avoid in leadership, especially in seasons of big change How to differentiate your business from a huge competitive force like Amazon Take your learning further. Get proven leadership advice from these (free!) resources: The How Leaders Lead App: A vast library of 90-second leadership lessons to stay sharp on the go Daily Insight Emails: One small (but powerful!) leadership principle to focus on each day Whichever you choose, you can be sure you’ll get the trusted leadership advice you need to advance your career, develop your team, and grow your business.

Transcript

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0:00.0	Welcome to How Leaders Lead, where every week you get to listen in while I interview some of the very best leaders in the world.
0:10.7	I break down the key learning so that by the end of the episode, you'll have something simple you can apply as you develop into a better leader.
0:18.4	That's what this podcast is all about.
0:22.5	Today's guest is my friend Millen Pant, CEO of Amway. Now, Amway just happens to be the largest direct selling company in
0:28.9	the world with over one million independent business owners, aka entrepreneurs. And as you'll hear
0:36.8	today, Millen has tapped into something that's helping him
0:39.4	grow as a leader and helping his entrepreneurs at Amway grow their businesses. Now, what I'm talking
0:45.6	about here is community. We all want to do business with people we trust, people we know. But the
0:52.2	big question is, as leaders, how do we build those relationships in today's digital
0:57.1	landscape?
0:58.2	How can we develop that sense of community with our customers?
1:01.7	Well, if you're not sure, keep listening.
1:04.3	There's a wealth of wisdom and inspiration here to help you build trust by building community.
1:09.7	So here's my conversation with my good friend and soon to be yours, Millen Pan.
1:20.7	Millen, you grow up in India and here you are living in Ada, Michigan, and God, I have no idea where that is,
1:29.3	and you're the CEO of Amway.
1:31.7	Who would have thunk it?
1:32.7	David, this is, first of all, it's a privilege to speak with you, and gosh, you know,
1:38.2	when I was growing up, I probably couldn't even put New York City on the map, leave it and
1:43.2	figure out where Ada, Michigan is.
1:45.1	So this is surely not a part of any plan.
1:49.0	Give us a little snapshot of your journey of how you got to Ada.
	...

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