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TED Talks Daily

4 myths and misunderstandings about doing business in Africa | Nomava Zanazo

TED Talks Daily

TED

Creativity, Business, Design, Inspiration, Society & Culture, Science, Technology, Education, Tech Demo, Ted Talks, Ted, Entertainment, Tedtalks

4.111.9K Ratings

🗓️ 13 April 2021

⏱️ 13 minutes

🧾️ Download transcript

Summary

Business in Africa is booming -- but international companies are missing out, says emerging markets expert Nomava Zanazo. Rushing in without knowing their customers, businesses underestimate Africans and make costly assumptions about their diversity, preferences and buying power. Sharing the basics about what companies need to know to succeed on the continent, Zanazo debunks four myths and misunderstandings about Africa and its citizens -- and invites businesses from overseas to share in its wealth ... once they've done their research.

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Transcript

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0:00.0

You're listening to TED Talks Daily. I'm Elise Hugh.

0:07.3

Today's talk is a call for the brands trying to do business in Africa to reframe their approach.

0:12.8

At TED at BCG in 2021, emerging markets expert, Nomava Zanazzo, says retailers have got to stop thinking of Africa

0:20.3

as the kind of place where they can

0:21.7

offload their cheaper products or treat as one-size-fits-all.

0:27.7

I've got to be honest. Companies tend to underestimate me, and I want to change that. I think that

0:35.8

when companies talk about bringing their products and services to my European

0:40.6

and Asian peers, they automatically consider things like where those peers shop, what are the

0:46.6

considerations before purchasing a product?

0:49.2

Are they brand loyal?

0:50.8

And who are their influences?

0:53.1

That's great.

0:57.4

It's smart business and good marketing.

1:04.6

But I'm not sure that those same considerations are automatically being made when companies talk about bringing their products to me. In my job, I advise companies and individuals that are looking at investing in or expanding

1:14.6

their African footprint. And the more conversations I've had, the more I've realized that there are still so

1:23.5

many companies, organizations, and individuals that still completely misunderstand who I am,

1:31.3

not only as an African consumer, but as a citizen of one of Africa's 55 countries.

1:38.7

South Africa, in case you're wondering.

1:40.9

That's a real shame, because these misconceptions will make it hard to win my share of wallet.

1:47.8

And obviously it's not just my wallet on the line, but that of 1.3 billion potential customers.

1:55.0

There's a lot of money to be made in Africa. And I think if you're a company and you don't figure out how to get into Africa

2:03.8

now in the right way, you might sadly miss the window. So let me help you by debunking

...

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