4.3 • 720 Ratings
🗓️ 10 August 2015
⏱️ 6 minutes
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0:00.0 | This is Stevea Robbins. |
0:04.0 | Welcome to the Get It Done Guys quick and dirty tips to work less and do more. |
0:08.9 | Don't you just love people who blindly follow the rules? |
0:11.8 | Could you please remove the erroneous charge on my credit card bill? |
0:14.6 | I'm sorry, sir. |
0:15.8 | The rules say you have to go to our website and correctly answer 16 questions about the ability of scorpions to tap dance |
0:21.1 | before we can do that. You want to throttle them because it's pretty clear they've turned |
0:25.6 | their minds off and have become nothing more than an unthinking conduit for some stupid rulebook |
0:30.3 | somewhere. And you're right, they have. When they're in that mode, they really don't even |
0:35.4 | qualify as a thinking human being anymore, which is great. |
0:39.3 | And today's episode is about how you can learn to become an unthinking automaton as well, all in the service of good, of course. |
0:45.7 | What these robotic customer service people know that we don't, or at least they did know back when they were human, is that decisions that require judgment are hard. |
0:53.9 | Oh my gosh, they're hard. Let's say |
0:55.9 | that intern M.G asks you if you'll help with a report. Could you give me some help with my report? |
1:00.8 | There's a lot to consider. How much time you have on your schedule, how much time it will take to |
1:04.6 | help him, how helpful he's been to you, how well he's treated you in the past, and whether he's a 20-year-old overachiever who will undoubtedly be awarded your job after you're laid off to die in a gutter. |
1:12.8 | Ha-ha. Just listing those criteria took me a couple of minutes. Imagine how hard it will be to make the decision itself. |
1:19.6 | It's far faster to use absolute decisions, otherwise called rules. When you make an absolute decision, you have a simple rule that you apply every |
1:27.8 | time a situation arises. If someone asks for my help, I'll give them up to four hours a week of |
1:32.3 | my time as long as I'm not already giving those hours to someone else. Now when MG asks, |
1:36.8 | you can instantly look at your calendar, see that your altruism time is completely booked, |
1:41.2 | and politely say, I'm sorry, MG,G., I really want to help, but there's |
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