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The Learning Leader Show With Ryan Hawk

344: Jesse Cole - How To Create 'You Wouldn't Believe' Moments

The Learning Leader Show With Ryan Hawk

Ryan Hawk

Careers, Management, Business

4.81.3K Ratings

🗓️ 23 December 2019

⏱️ 59 minutes

🧾️ Download transcript

Summary

The Learning Leader Show With Ryan Hawk

Full show notes can be found at www.LearningLeader.com

Text LEARNERS to 44222

#344: Jesse Cole

Jesse Cole is the founder of Fans First Entertainment and owner of the Savannah Bananas. His teams have welcomed more than 1 million fans to their ballparks and have been featured on MSNBC, CNN and ESPN. Cole’s teams have been awarded Organization of the Year, Entrepreneur of the Year, Business of the Year and have won three CPL Championships. The Savannah Bananas currently have sold out every game for three straight seasons and have a waiting list in the thousands for tickets. In 2018, Fans First Entertainment made the INC 5000 list as one of the fastest growing companies in America. Jesse wrote Find Your Yellow Tux – How to Be Successful by Standing Out. The book launched #1 in three categories on Amazon and has been sold in 18 countries. Staying true to his mantra, “ Whatever’s Normal, Do the Exact Opposite,” Jesse launched the book with a World Book Tour….at Epcot.

Notes:

  • How do we define excellence?
    • Hunger like PT Barnum and Walt Disney
    • Curiosity
    • Sustain energy -- Always "bring the energy." --> "When I'm at work, it's show time."
  • Understand what brings you energy -- Write it down
  • "It was right in front of me. We sold our house... We needed to create attention. We couldn't do marketing like everyone else."
  • The daily practice of writing Thank You notes:
    • The "thank you experiment." One per day, every day. Look for people you're grateful for... Tell them.
  • Love: "Love is something not talked about enough." Jesse learns the love languages of all of his employees.
  • Long term values -- They call all people who buy tickets to his games.
  • Be intentional about EVERYTHING.
  • "We don't invest in marketing, we invest in experiences."
  • Relate to the normal person:
    • With the hold music
    • Your email signature
    • Business cards
    • Name tags
    • Make everything remarkable
  • Write a letter to the parents of young people who work for you. How are you recognizing people?
  • "Be patient in what you want for yourself, but be impatient in how much you give to others."
  • Core beliefs:
    • Always be caring
    • Be different
    • Write your future resume (what do you want to experience)
  • "Red flags never go down." If you find a red flag in the interview process, it's time to move on.
    • "We want people who 'do and learn.'"
    • "You don't fail, you discover things."
  • Build your idea muscle -- Write 10 ideas a day, every morning.
    • "I believe in learning by doing."
  • Wrote 159 blogs before publishing any of them... "Stop standing still, start standing out."
    • "It's a lot easier to fit in than stand out."
  • Create "You wouldn't believe" moments
    • Write the normal list and then do the opposite -- Do the remarkable (like going on a world book tour at Epcot)
  • Magic Castle -- "Listen carefully, respond creatively."
  • Advice:
    • What makes you different?
    • What makes you stand out? Be okay with standing for something. Don't just try to be a little better than someone else.
    • Experiment -- Throw darts until you hit the bulls-eye

Transcript

Click on a timestamp to play from that location

0:00.0

Be patient in what you want for yourself, but be impatient in how much you give to others.

0:06.1

It wasn't until we took that mindset and named the company Fans First Entertainment.

0:11.0

With our mission Fans First Entertain Always. And the one question we always

0:15.2

ask ourselves, is it Fans First? When we simplified our company and a Fans First,

0:19.2

this sounds on the outside, it's all about the customers. It's about the fans.

0:22.2

But we know in the

0:23.6

inside everyone in our staff knows who are our biggest fans our biggest fans are

0:27.8

people and so inside everyone knows that our biggest fans is the ones that wear the

0:32.1

merchandise every single day.

0:33.4

They call their parents when something great happens.

0:35.6

They are coming to work every day to be a part of this. They're our biggest fans.

0:39.0

So we put them first.

0:41.8

You've heard me interview more than 350 of the most thoughtful leaders in the world

0:46.6

over the past five years on this podcast, The Learning Leaders Show.

0:51.2

I've taken what I've learned from those impressive thoughtful

0:55.8

leaders as well as more than 15 years of my leadership life and put it all into

1:01.9

one place and that is my book welcome to management it is now

1:06.1

available for pre-order we're doing something special only for listeners of the

1:11.0

learning leaders show and that is this.

1:13.1

If you email me directly, I will share details

1:16.5

on how you can get an early copy of the book.

1:19.7

Email me, Ryan at learning Leader.com in the subject line write book and then tell me

...

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