317: We Are All Heroes in Our Own Movies, with Bonni Stachowiak
Coaching for Leaders
Dave Stachowiak
4.8 • 1.6K Ratings
🗓️ 2 October 2017
⏱️ 39 minutes
🧾️ Download transcript
Summary
Bonni Stachowiak: Teaching in Higher Ed
Bonni Stachowiak is the host of the Teaching in Higher Ed podcast, a professor of business and management at Vanguard University, and my life partner. Prior to her academic career, Bonni was a human resources consultant and executive officer for a publicly traded company. She joins me monthly to respond to listener questions.
Listener Questions
- Melvin asked about how to handle a layoff he’s been asked to do.
- Melissa asked about what she should do differently before letting people go.
- Carlos asked about how to change the dynamics on a dysfunctional team.
- Krystal asked about good reading resources for better customer service.
- Jun asked about what he could do to improve his executive presence.
Resources Mentioned
- The Automatic Customer* by John Warrillow
- Good Authority* by Jonathan Raymond
- Radical Candor* by Kim Scott
- The Power of Vulnerability by Brené Brown
- Why Good Leaders Make You Feel Safe by Simon Sinek
- Raving Fans: A Revolutionary Approach To Customer Service* by Ken Blanchard and Sheldon Bowles
- How to Win Friends and Influence People* by Dale Carnegie
Related Episodes
- The Power Of Servant Leadership, with John Dickson (episode 137)
- How to Create Team Guidelines, with Susan Gerke (episode 192)
- How to Challenge Directly and Care Personally, with Kim Scott (episode 302)
- Five Steps to Hold People Accountable, with Jonathan Raymond (episode 306)
- Membercast 4: How to Create a Team Vision
Discover More
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Transcript
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| 0:00.0 | It's the first Monday of the month and we're responding to your questions with ideas resources and perspective. |
| 0:07.0 | This is coaching for leaders episode 317 |
| 0:11.0 | Produced by Innovate Learning, Maximizing Human Potential. |
| 0:17.0 | Greetings to you from Orange County, California. This is coaching for leaders and I'm your host, Dave Stahoviac. |
| 0:28.0 | Leaders aren't born, they're made, and this weekly show gives you access to the practical wisdom that will empower you to become a better leader. |
| 0:37.5 | Once a month we open up the show to questions from the listening community. You can submit your question by going to |
| 0:45.2 | coaching for leaders.com slash feedback. It is a beautiful day in Southern California and I am spending time with a beautiful person, Bonnie Stahoviac. |
| 0:55.6 | Welcome back. |
| 0:56.6 | Thanks Dave, thanks for having me back. |
| 0:58.2 | I am excited about our questions today. |
| 1:00.8 | We have a lot of, we have enough questions for two or three hours. I think I have attempted to get it down to just a |
| 1:08.6 | hopefully a sizable amount, but we are going to tackle as many as we can here. |
| 1:13.0 | If we don't get to your question, we may in a future episode. |
| 1:15.7 | And as I mentioned early on, if you have a question for a future episodes, |
| 1:19.4 | feel free to send it our way. |
| 1:21.1 | And our first question here, Bonnie, is from Melvin. |
| 1:24.2 | Melvin writes, I was recently promoted |
| 1:26.8 | and now managing a group of very experienced peers. |
| 1:30.4 | Our group has been tasked to take on a new function, which everyone found to be exciting. |
| 1:35.6 | The training and setup went well, and in fact, we just recently received a very positive feedback |
| 1:41.0 | on the team's performance from management. |
| 1:44.4 | That said, my boss came to me about a week ago with news that we may have to cut two members |
... |
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