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It was around 7.45pm on Monday, November 16, 2009, when a 911 operator in Utah picked up a call from a woman named Pamela Mortensen.

She explained that she and her husband had just survived a home invasion at a house belonging to Pamela's father-in-law, Kay Mortensen.

Pamela said the perpetrators had tied her and her husband up in the living room while telling them Kay was restrained on the second floor.

Pamela seemed unable to recall how many offenders were involved, hesitating as she said,

there could have been three.

She explained that they had been ordered not to look at the intruders so she couldn't describe their features.

Pamela also claimed it had been too dark for her to see what kind of car they were driving.

When asked if the intruders had been white, black or Hispanic, Pamela replied in a slightly terstone,

ma'am, I don't know.

The operator found the call strange.

For someone who had just lived through such a traumatic experience, Pamela's voice was calm and steady.

Her answers were also vague and unhelpful.

...