Welcome to How Leaders Lead. It is time for another edition of three more questions with David Novak.

David, I am so excited about this episode of Three More Questions because we're talking about your

conversation with Ed Bastian, who is the CEO of none other than Delta Airlines.

This feels like a big, huge interview for us.

It's so good.

Well, we have big, huge guests all the time, Kula.

That would be that excited about it.

Although Ed is a great guy.

I think I feel this way because I fly Delta Airlines all the time.

And it's the only airline I have status on.

So I feel like a personal connection to Ed. All right. I get it. And I'm not cutting on Ed. He's fantastic. But come on. You know, that's all we do is get big, huge guests on this show. Okay, you make a good point. You make a good point. All right. Not arguing with that. David, I've got three. If I do say so myself, pretty great questions lined up for you today.

Okay, let's fly away then.

Question number one. Ed said that he gets hundreds, if not thousands of emails every day.

And I was honestly a bit surprised to hear that he replies to all of them, sometimes so quickly that the person

on the other end of receiving the email thinks that it's Ed's AI robot responding for him,

but it's really just Ed. Now, David, that level of accessibility is rare for a CEO to offer

their employees and or their customers. Do you think leaders need to be that available to be effective, or is there a line?

I think every leader has to find their style and has to find what they can do to make themselves accessible to their people and their customers.

And there's no real formula of that, other than the fact that you've got to find a way to do it.

Your organization must feel that their CEO is approachable and accessible

and is listening to what they have to say.

And I think customers in reality, when they see the way you respond as a brand,

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