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How Leaders Lead with David Novak

#291: Mark Smucker, Chair and CEO, The J.M. Smucker Company – Understand the soul of your brand

How Leaders Lead with David Novak

David Novak Leadership

Entrepreneurship, Business, Management

4.8596 Ratings

🗓️ 14 May 2026

⏱️ 56 minutes

🧾️ Download transcript

Summary

What’s the soul of your brand? And why might it be the secret to unlocking a new chapter of growth for your company? Today, David sits down with Mark Smucker. He’s the CEO and Chair of The J.M. Smucker Company, which is home to iconic brands like Smucker’s, Folgers, Uncrustables, Hostess, and Milk Bone. And he’s obsessed with understanding the soul of a brand. By knowing what his brands truly stand for, he and his team can make smarter creative decisions, take the right risks, and keep growing even when consumer tastes shift. If you want a brand that’s relevant, authentic, and successful, don’t miss this episode.  You’ll also learn: The question Mark asks before making any creative decision How to make your core values more than just a list of ideals Why it took 10 years to scale Uncrustables (hint: it involves bread bubbles) The marketing principle that put Ludacris in a JIF commercial Take your learning further. Get proven leadership advice from these (free!) resources: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠The How Leaders Lead App⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠: A vast library of 90-second leadership lessons to stay sharp on the go  ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Daily Insight Emails⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠: One small (but powerful!) leadership principle to focus on each day Whichever you choose, you can be sure you’ll get the trusted leadership advice you need to advance your career, develop your team, and grow your business.

Transcript

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0:00.0

Hello, friends, and welcome to another episode of How Leaders Lead with David Noback. Today, David sits down with Mark Smucker, who's the CEO and chair of the J.M. Smucker company, which is home to some of the most iconic brands like Smuckers, Fulgers, Uncrustibles, hostess, and Milkbone. In this episode, you'll learn how to build a brand that's relevant, authentic, and successful. You'll learn how to get

0:21.7

to the soul of your brand and communicate that soul in a way that drives customer acquisition

0:26.8

and growth. Enjoyed this conversation with David and Mark and I will see you at the debrief.

0:41.6

I hear you're quite the cook, and you love to cook. It's a hobby of yours.

0:42.8

And if I were to come over to your house for dinner, what would be on your menu?

0:47.5

Well, let me tell you, first and foremost, I got to say my wife is a better cook than I am.

0:51.8

Good point.

0:53.4

And I cook because she helped me learn to cook when we were first together.

0:58.4

We honeymooned in Thailand.

1:00.0

I've been to Thailand a couple times.

1:01.7

We did some cooking classes there.

1:03.3

So I really like to go and get all the ingredients at the local Asian markets and cook Thai food.

1:08.9

And then I grill and do, you know, smoke, you know,

1:12.1

brisket and do stuff that the guys do on the, on the outside grill, right? Right. Absolutely.

1:18.8

You know, that's what I do. I specialize in the grill. I'm the grill master of my house.

1:22.4

You know, so now, now, as I understand it, you started your career as an eighth grade science teacher.

1:29.8

You know, what's a story of you in the classroom that would give us a picture of your leadership style?

1:36.8

I really liked science, right?

1:39.4

And my growing up, my parents encouraged us to study something that we liked.

1:44.0

I really liked science.

1:45.3

I was majored in geology in college.

1:49.0

And I wanted to use my degree.

...

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