Thank you

handle negative reviews, especially on ETSI. We're going to talk about that today a little case study from a listener a caller who's selling on at sea and well of course as you might guess already she had an experience that was not super positive it was a little bit negative in fact

because at least one customer maybe more actually sounds like she's had a couple of

negative reviews presumably in the context of many other positive reviews.

We'll talk about all that.

But what do you do?

And welcome, of course, to Side-Sall School.

Every day we explore practical and creative ways

to boost your income without leaving your day job.

Thank you so much for tuning in.

Glad you're here, you're in the right place.

So let's see if we can address this issue.

Rachel from Seattle, she runs an Etsy shop.

She has faced some challenging feedback.

So if you ever want to sell anything, you have to deal with this from time to time, what do you do when somebody's not happy and then they are not just unhappy but they tell the world or at least they leave a little one or two star review or some other negative comment online.

How do you maintain your positive reputation, keep your customers happy and take care of yourself

along the way? Rachel's question and my answer coming in just 30 seconds. Hey Chris, I'm Rachel from Seattle. I run an FC shop selling handmade crafts and I've recently

received some negative reviews that are affecting my sales.

I've been a fan of your podcast for years and have applied many of your tips to grow my business.

How should I address these frustrating reviews publicly and what steps can I take to improve customer satisfaction

and prevent future issues?

I want to maintain a positive reputation and ensure my customers are happy.

...