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How Leaders Lead with David Novak

#25: Kevin Johnson, Starbucks CEO—How to Stay Agile and Innovative

How Leaders Lead with David Novak

David Novak Leadership

Entrepreneurship, Business, Management

4.8596 Ratings

🗓️ 14 January 2021

⏱️ 51 minutes

🧾️ Download transcript

Summary

Today’s guest is Kevin Johnson, CEO of Starbucks. Do you ever feel like your organization is incredibly complex? Like it takes forever to get anything done? It’s a pretty common issue, especially if you lead in a big or fast-growing organization. Now, obviously, Starbucks is a massive company. They operate in 82 countries with 383,000 employees. But they’re still able to innovate and adapt quickly. In fact, they embrace the mantra that they can go from idea to action in 100 days.  This works because Kevin uses something called distributed leadership – where employees are empowered to make decisions themselves but also given common values and strategies to guide them. Kevin tells us how we can use the same principles to stop getting bogged down and instead unleash some really great energy and innovation in our own organizations.  You’ll also learn: The unforgettable image that influences every decision Kevin makes Two key components of building trust in relationships – and how to incorporate them at work How to transition a business from founder-led to founder-inspired Why empowering your employees isn’t enough (and what you need to add to it) The 3 things you cannot afford NOT to do in a crisis Take your learning further. Get proven leadership advice from these (free!) resources: The How Leaders Lead App: A vast library of 90-second leadership lessons to stay sharp on the go  Daily Insight Emails: One small (but powerful!) leadership principle to focus on each day Whichever you choose, you can be sure you’ll get the trusted leadership advice you need to advance your career, develop your team, and grow your business.

Transcript

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0:00.0

Welcome to How Leaders Lead, where every week you get to listen in while I interview some of the very best leaders in the world.

0:10.5

I break down the key learning so that by the end of the episode, you'll have something simple that you can apply as you develop into a better leader.

0:18.5

That's what this podcast is all about.

0:22.9

And today's guest is Kevin Johnson, the CEO of Starbucks. But before we go any further, I just have to ask you a question.

0:30.4

Do you ever feel like your organization is super duper complex? Like it takes forever to get anything done? Well, if so, congratulations, you are

0:42.8

normal. It's a pretty common issue, especially if you lead in a big organization or one that's

0:49.8

growing quickly. Now, obviously, Starbucks is a massive company. They operate in 82 countries with something

0:58.4

like 383,000 employees, but they're still able to innovate and adapt quickly. In fact, they have a

1:06.6

saying I love. They can go from idea to action in 100 days. This works because Kevin uses

1:14.2

something called distributed leadership, where associates are empowered to make decisions themselves,

1:21.1

but they're also given common values and a strategy that guides them. Kevin tells us how we can use the same principles

1:29.7

to stop getting bogged down and instead unleash some really great energy and innovation in our own

1:36.3

organizations. So here is my conversation with my good friend and soon to be yours, Kevin Johnson.

1:45.0

Kevin, thanks so much for taking the time to be with us.

1:51.0

Well, David, it's great to be here with you today.

1:53.0

You know, I've done a little homework and I understand you and I have,

1:56.0

we're both fans of the great late John Wooden.

2:00.0

I actually spent a morning with him at his home, his apartment

2:04.3

in Encinito, California, and I interviewed him on leadership, and it was just a fascinating morning

2:10.4

because I had a leadership program. I used to teach it at Young Brands. What made you become such a fan

2:16.0

of John Wooden? Well, you know, growing up, my father played basketball

2:22.6

when he was a young man, and he would talk to me about one of the greatest coaches in NCAA

...

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