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How Leaders Lead with David Novak

#24: Madeline Bell, Children’s Hospital of Philadelphia President & CEO—Model the Right Behaviors

How Leaders Lead with David Novak

David Novak Leadership

Entrepreneurship, Business, Management

4.8596 Ratings

🗓️ 17 December 2020

⏱️ 56 minutes

🧾️ Download transcript

Summary

Today’s guest is Madeline Bell, President & CEO of the world-renowned Children's Hospital of Philadelphia. Now you’ve probably heard how important it is for leaders to “walk the talk” – for our actions to sync up with our words. After all, our people are only listening to us some of the time. But they are watching us all the time. What’s our tone? Our body language? Do we listen? Do we take time off?  That kind of visibility can be a lot of pressure. But it’s also a huge opportunity to model the behaviors we want to see more of from our team. And a lot of us miss that opportunity. But Madeline doesn’t! She knows how powerful her own behavior is for setting the tone at her hospital. She recognizes people watch her – and that visibility is an opportunity for her to shape a stronger culture. And it has helped guide her team through a global pandemic – despite staff exhaustion, financial strain, and rapidly shifting information. And she’s still been a champion for the incredible medical innovation the Children’s Hospital of Philadelphia is known for. So let’s dive in and see how she does it – and how we can also build stronger teams simply by modeling the right behaviors for them. You’ll also learn: How to get comfortable saying “I don’t know” – while still offering reassurance The key to finding the silver linings in a crisis or tough situation An incredibly practical strategy to help your team bounce back after a big disappointment Advice for anyone who struggles with the dreaded “imposter syndrome” Take your learning further. Get proven leadership advice from these (free!) resources: The How Leaders Lead App: A vast library of 90-second leadership lessons to stay sharp on the go  Daily Insight Emails: One small (but powerful!) leadership principle to focus on each day Whichever you choose, you can be sure you’ll get the trusted leadership advice you need to advance your career, develop your team, and grow your business.

Transcript

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0:00.0

Welcome to How Leaders Lead, where every week you get to listen in while I interview some of the very best leaders in the world.

0:10.0

I break down the key learning so that by the end of the episode, you'll have something simple you can apply as you develop into a better leader.

0:17.1

That's what this podcast is all about.

0:19.6

Today's guest is Madeline Bell, president and CEO of

0:22.7

the world-renowned Children's Hospital of Philadelphia. Now, you've probably heard me talk about

0:27.3

how important it is for leaders to walk the talk, for our actions to sync up with our words.

0:32.8

Because to be honest, our people are only listening to us some of the time, but they're watching us all the

0:38.5

time.

0:39.2

What's our tone?

0:40.4

Our body language.

0:41.5

Do we listen?

0:42.5

Do we take time off to balance our lives?

0:45.0

Sure, that kind of visibility can be a lot of pressure, but it's also a huge opportunity

0:49.8

to model the behaviors we want to see more out of our team.

0:53.4

And a lot of us miss that opportunity.

0:56.2

But Madeline sure the heck doesn't.

0:58.1

She knows how powerful her own behavior is for setting the tone at her hospital.

1:02.7

She recognizes that people watch her and that that visibility is an opportunity for her to shape a stronger culture.

1:09.9

And it's helped guide her team through a global pandemic.

1:13.0

She's dealt with staff exhaustion, financial strain,

1:15.9

and rapidly shifting information,

1:18.0

and she's still been a champion

...

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