4.6 • 32K Ratings
🗓️ 11 March 2016
⏱️ 43 minutes
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0:00.0 | The American menu price structure is completely false, but we've been taught to believe that it's real. |
0:07.0 | That is Danny Meyer. |
0:11.0 | And what's happened is that every menu price you see obviously includes every single thing except paying your server. |
0:19.0 | Meyer is one of the most successful restriatures of his generation. |
0:23.0 | And so we have been conditioned after many, many years as consumers to believe that the $25 chicken entree is $25. |
0:32.0 | And then when we add the tip we truly feel like it came out of a different pocket. |
0:37.0 | And we don't put that calculus into it. |
0:39.0 | Meyer does not like this chew pocket idea. |
0:42.0 | And so we're now asking people to shift that long-held thinking and to take it out of one pocket. |
0:49.0 | It's the same math but it's a very different emotional calculus. |
0:54.0 | Today on Freakonomics Radio, remaking the restaurant business model from the inside out because it needs remaking. |
1:02.0 | We were actually co-conspirators in a system that was completely unsustainable. |
1:09.0 | And the restaurant business is already hard enough. |
1:12.0 | Restaurants don't make a lot of money. |
1:14.0 | There's a lot of expenses that I think people overlook when they think about how restaurants actually operate. |
1:19.0 | Things get even harder when you can't find enough chefs to work for the going rate. |
1:23.0 | We were about 14 cook short in the kitchen which is about 50% of our staff. |
1:28.0 | Because if you want to make good money working in a restaurant, wouldn't you rather work in the dining room getting those fat tips? |
1:34.0 | I think somewhere in the realm of $4,000 a week before taxes. |
1:40.0 | So what happens when you eliminate tipping? |
1:43.0 | They'll say, so I don't tip then, right? |
1:46.0 | I'm like, absolutely, it's all taken care of possibilities included. |
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