2204 | Charles Duhigg: “Proving We’re Listening is Important Because It Shows that We Want to Connect.”
The Quote of the Day Show | Daily Motivational Talks
Sean Croxton
4.8 • 3.2K Ratings
🗓️ 18 June 2025
⏱️ 12 minutes
🧾️ Download transcript
Summary
When NASA began planning long-term space missions, they realized technical skills weren’t enough — they needed astronauts with emotional intelligence. In this episode, Charles Duhigg shares a surprising story about laughter, connection, and how proving we’re listening can transform relationships, resolve conflict, and build trust.
Source: Supercommunicators: Unlocking the Language of Connection | SXSW 2024
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Transcript
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| 0:00.0 | Yo, today's QOD is proving we're listening is important because it shows that we want to connect. |
| 0:08.0 | Here we go. Welcome back to the quarter of the day show. |
| 0:36.2 | I'm your host Sean Croxton and Sean Croxton.com. |
| 0:38.9 | We got Charles Duhigg on this show today. |
| 0:41.6 | And I found this talk absolutely fascinating. |
| 0:45.5 | And it answered a lot of questions for me, |
| 0:48.5 | specifically about a story from last year where two astronauts were stuck in space together alone, just the two of them. |
| 1:00.4 | In very confined quarters, you can't go anywhere, you can't go for a walk, can't go to a store, |
| 1:07.5 | can't go out for a drive, like you are just stuck with this person for nine months. Like when |
| 1:12.7 | they would do an interview on the news, I would be like, are they faking it? Because they can't be |
| 1:17.8 | this happy. Like when the camera turns off, do they just go back to hating each other? Like, how are |
| 1:21.9 | they not killing each other being with each other for nine months? And so what I learned from this talk explained it all, |
| 1:31.0 | because NASA selects for emotional intelligence and communication skills. |
| 1:38.0 | And you are going to learn a communication skill that is going to absolutely change |
| 1:42.8 | the way that you relate to people |
| 1:44.4 | and connect to people, which is showing people that you're really listening. |
| 1:51.3 | Charles Duhigg is coming up. |
| 1:55.2 | So everyone familiar with NASA, a large agency in the United States. |
| 2:05.6 | In the early 1980s, NASA confronted this kind of interesting problem. President Ronald Reagan came to NASA and he said, look, I want to build an international space station, |
| 2:10.6 | and I want you to start doing missions that are six to 12 months long. |
| 2:14.6 | Now, for NASA, this was kind of a problem because up until now, their longest |
| 2:19.6 | missions had been about 10 days. And now suddenly they have to start putting astronauts into space |
... |
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