20VC: Segment Founder Peter Reinhardt on His Learning Process, How Great Leaders Listen and Encourage Debate within Their Organisation & How To Use Data Intelligently To Improve Decision-Making

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch

The Twenty Minute VC

Finance, Venturecapital, Tech News, News, Siliconvalley, Technology, Investing, Startups, Business

4.4 • 637 Ratings

🗓️ 22 April 2021

⏱️ 29 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Peter Reinhardt is the Founder and CEO @ Segment, the leading customer data platform with over 20,000 companies using Segment to collect, clean, and control their customer data. Prior to their $3.2BN acquisition by Twilio in 2020, Peter raised over $283M for Segment from Accel, Thrive, Meritech, GV, General Catalyst and Kleiner Perkins to name a few. Peter is also an active angel investor having made investments in the likes of Retool, Newfront, Pilot and more.

In Today’s Episode with Peter Reinhardt You Will Learn:

1.) How Peter made his way into the world of startups and how he came to found a company, Segment, by actively trying to prove to his co-founder that it would not work? Why does Peter believe the Airbnb story is the most destructive myth for founders to follow?

2.) Learning: How does Peter think about learning frameworks for new topics? How does he construct his? How does Peter use data within this learning process to increase his rate of learning? Where do the majority of people go wrong in constructing their framework for learning?

3.) Listening and Debate: What does Peter believe is required to be "a good listener"? What questions do the best listeners ask? What tone do they use to ask these questions? How does Peter create an environment of safety internally where people feel they can debate? How does one balance between debate and thinking vs putting those thoughts into action?

4.) Problem-solving: How does Peter breakdown problems into their component parts? Through what mechanism does he determine what to prioritise first? How would Peter describe his decision-making process? How does he determine between head vs heart in decisions? In what way does Peter use data to further inform the decisions he makes?

5.) How would Peter describe his management style today? Has it changed over time? In what way has working with a coach changed the way Peter thinks about leadership? What elements do they focus on? How often does he see his coach? What have been some of his biggest takeaways?

Item’s Mentioned In Today’s Episode with Peter Reinhardt

Peter’s Favourite Book: The Chalice and the Blade, Crucial Conversations

As always you can follow Harry and The Twenty Minute VC on Twitter here!

Transcript

Click on a timestamp to play from that location

0:00.0	You are listening to 20 VC with me, Harry Stebbings, and I want to dive straight into the show
0:03.6	today. Last year, this founder sold their company for a reported $3.2 billion, having scaled the team
0:09.1	to over 500 people and some of the biggest and best companies as customers. My favorite part of
0:14.2	this story, it is the only founding story I've known, where the founder founded the company by trying
0:18.9	to kill the idea. I've given enough away already though, so with that I'm thrilled to welcome Peter Reinhardt,
0:23.8	co-founder and CEO at Segment, the leading customer data platform with over 20,000 companies
0:29.2	using Segment to collect, clean and control their customer data.
0:33.1	Prior to their $3.2 billion acquisition by Twilio in 2020. Peter raised over $283 million full segment
0:39.8	from Excel, Thrive, Meritech, GV, General Catalyst and Kleiner Perkins, to name a few.
0:45.7	Peter's also an active angel investor, having made investments in the lights of Retool, Newfront,
0:50.7	pilot and more. And I'd also want to say huge thank you to Vass at Excel,
0:54.5	Ravi at Newview and Rob Ward at Maritech for some fantastic questions suggestions today. I really
0:59.4	did appreciate that? But before we dive into the show state, did you know that more than 80% of
1:04.0	US public stock is owned by just 10% of Americans? This divide is even greater in the private
1:08.9	markets. Carter makes it as easy to issue equity to
1:11.7	your employees as it is to issue payroll, and for employees, as easy to accept it too. More than 16,000
1:18.0	companies issue equity to their employees through Carter, whether you're just getting started
1:22.1	or getting ready to go public, the team at Carter can help. Check them out at Carter.com.
1:26.9	And then another incredible
1:27.9	product you have to introduce is Secureframe. Secureframe helps companies get enterprise ready
1:32.9	by streamlining SOC2 and ISO-271 compliance. Secureframe allows companies to get compliant within
1:39.7	weeks rather than the painful months that is today. Join companies like Stream, Hussura, Benapos,
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from The Twenty Minute VC, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of The Twenty Minute VC and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.