20Product: Loom CPO Janie Lee on Three Core Skills that Make the Best PMs, How to Find, Pick and Train the Best PM Talent and Lessons from OpenDoor and Rippling on Product Breadth, Pricing and Talent Density

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4.4 • 637 Ratings

🗓️ 14 June 2024

⏱️ 63 minutes

🔗️ Recording | iTunes | RSS

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Summary

Janie Lee is the Head of Product and the owner of the Self-Serve business at Loom. Janie previously worked at Rippling, leading the Identity Management and Hardware teams. Prior to that, she worked at Opendoor launching markets and developing pricing algorithms. During this time, Opendoor scaled from 2 to 20+ markets, $5B+ revenue, and 1500+ employees.

In Today's Episode with Janie Lee We Discuss:

1. Inside the Product Building Machine of Rippling and Opendoor:

What are Janie's single biggest product lessons from Rippling? How do they build so much product so fast? Can you have breadth and high quality?
What are Janie's biggest lessons from Opendoor on talent and pricing?
What does Janie know now that she wishes she had known when she started her product career?

2. What Makes a Truly Great PM:

What core skills do the best PMs have? What is the difference between good vs great?
Writing: What are Janie's biggest pieces of advice to PMs who want to write better?
Communicate: How do the best PMs and product leaders communicate with their teams?
Question Asking: How do the best PMs ask questions of their team and other orgs?

3. How to Find and Pick the Best PMs:

How does Janie structure the interview process when hiring new PMs?
What questions should one ask in every interview with a PM?
Does Janie do a case study? What is she looking to achieve from it? How do the best do?
What are Janie's biggest mistakes in hiring PMs? How did she change from it?

4. Onboarding PMs and Crushing Product Reviews:

What do the first 30 days look like for new PMs?
What are the biggest signs that a new PM is not going to work out?
How does the product review process work at Loom?
How does Janie prioritise when there is so much volume and data?
How has AI changed the way Loom builds products today?

Transcript

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0:00.0	Parker was one of the best product visionaries I've ever had the privilege of working with.
0:06.5	He understood the customer like no one could. I think one of the most impactful things you can do
0:12.2	is to join companies where there's high talent density and I think it's probably the single
0:17.5	biggest predictor of career acceleration. This is 20 product with me, Harry Stebbings.
0:22.2	Now, this is the monthly show where we sit down with the best product leaders and stay we're
0:25.8	joined by the product leader of a product that I love and use every day, Loom. Essentially, Loom
0:31.2	allows you to record videos and add them to emails and share them with people super easily. I find
0:36.2	it provides so much context to an email and I love it for hiring, saying yes or no to a company, as tough as it can be to say no to a company. I find it provides so much tone and context. And then for Janie, Janie is the head of product and the owner of the self-serve business at Loom. Previously, Janie worked at Ripling, leading the identity management and
0:55.0	hardware teams. And before that, Janie worked at Open Door. During her time at Open Door,
0:59.7	Open Door scaled from 2 to 20 markets and to $5 billion in revenue with 1,500 employees.
1:06.4	But before we dive into the show today, we're all trying to grow our businesses here. So let's
1:10.8	be real for a second.
1:12.1	We all know that your website shouldn't be this static asset. It should be a dynamic part of your
1:17.1	strategy that really drives conversions. That's marketing 101. But here's a number for you.
1:22.9	54% of leaders say web updates take too long. That's over half of you listening right now,
1:29.3	and that's where WebFlow comes in. Their visual first platform allows you to build,
1:33.8	launch and manage web experiences fast. That means you can set ambitious marketing goals,
1:39.4	and your site can rise to the challenge. Plus, Webflow allows your marketing team to scale without relying on
1:45.7	engineering, freeing your dev team to focus on more fulfilling work. Learn why teams like Dropbox,
1:51.5	IDEO and Orange Theory, trust Webflow to achieve their most ambitious goals today at webflow.com.
1:58.4	And talking about great companies like Webflow, let me introduce you to
2:02.3	Airtable. Half of product managers say bad processes and tools are their biggest challenges.
	...

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