This is 20 Product with me, Harry Stebbings. Now, 20 Product is the monthly show, where we sit down with the best product leaders to reveal their tips, tactics and strategies to building great products and product teams in a world of AI.

I'm thrilled today to be joined by Norm Levinsky, CPO at Superhuman, formerly Grammally. Prior to Superhuman NOM was a senior director of product management at Facebook.

And in his earlier years, he was a CPO at Thumbtag and spent five years as a director of product management at Google,

where check this out, he was responsible for all of YouTube's applications.

But before we dive into the show today, you know what's wild? It's 2026 and so many product teams are still flying blind, buried in spreadsheets, chasing feedback across 10 different tools, trying to figure out what actually will move the needle. I've spoken to with hundreds of product leaders and the best teams all do one thing differently. They build a system to capture

ideas, validate them with real data and focus their roadmap on the right things. That's why

product teams at Canva, Deliveroo, Toast, Decafalon use Gira product discovery. It pulls ideas and

feedback into one place with built-in tools to prioritize what will actually have the biggest impact.

That's when a roadmap stops being an endless list of ideas and becomes a plan people

actually believe in. Join more than 20,000 teams already using Chira product discovery.

Head to atlassian.com forward slash harry. Oh, I like it. I get my name in there.

Atlassian.com forward slash Harry and start building the right thing today.

After Atlassian helps your team build and ship great products, Intercom helps you support the customers using them.

If you're looking for a way to transform your customer service, let me introduce you to Finn, baby.

Finn is the number one AI agent for customer service,

resolving up to 93% of customer queries automatically. There is no other agent that can do that.

Not 93% of customer queries, okay? No other agent can do that. So why choose Finn? Finn.

Finn is the best performing AI agent for CS. Finn doesn't just answer questions.

It takes actions. It automates the most complex customer queries like refunds, transaction disputes,

technical troubleshooting with speed and reliability. I wish my team was speedy and reliable,

beats every competitor in every head-to-head bake-off, completely configurable

and code optional setup. My word, I mean, the benefits just go on and on. It's easy and efficient

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