2: Rob Weinhold | The Art of Crisis Leadership
The Jordan Harbinger Show
Jordan Harbinger
4.8 • 12.3K Ratings
🗓️ 7 February 2018
⏱️ 60 minutes
🧾️ Download transcript
Summary
Rob Weinhold (@FallstonGroup) is the CRO (Chief Reputation Officer) of Fallston Group and co-author of The Art of Crisis Leadership: Save Time, Money, Customers and Ultimately, Your Career.
"Crisis is a growth strategy -- you have to expect it." -Rob Weinhold
What We Discuss with Rob Weinhold:- What four motivations are found at the core of any damaged reputation?
- Why bad press spread faster than the speed of truth can damage a person or brand's reputation forever.
- Understand the Resilient Moment Communications Model and how can it help us answer to an issue of sensitivity, adversity, or crisis.
- How to identify the warning signs of a crisis about to happen and prepare against them ahead of time.
- How to react to a crisis in a way that spins it into an advantage.
- And much more...
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Transcript
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| 0:00.0 | Power and control really are roped into one that money, sex and revenge. |
| 0:05.6 | All very, very strong core motivators. |
| 0:08.2 | And if you trace back to why people do bad things, then generally they fall into one of those four categories. |
| 0:14.8 | Welcome to the Jordan Harbinger Show. |
| 0:18.0 | I'm Jordan Harbinger. |
| 0:19.0 | And as always, I'm here with my producer Jason DeFilippo. |
| 0:22.1 | On this episode, today we're talking with my friend Rob Weinhold. |
| 0:25.7 | He's the author of the arts of crisis leadership, save time, money, customers and ultimately your career. |
| 0:31.5 | Is the tagline on that one night. |
| 0:32.7 | At first when I met Rob, I thought, this is a really interesting guy. |
| 0:35.8 | I'm excited for the show because this is an industry I didn't even know existed before now, |
| 0:40.4 | or before I met Rob. |
| 0:41.6 | And I wanted to get an inside look at how it works. |
| 0:43.7 | Today we're going to discuss crisis management. |
| 0:46.2 | Whether we're talking about some sort of data breach, |
| 0:48.4 | a social media attack, bad press litigation, investigation, |
| 0:52.2 | scandal, great leaders always understand how to be predictive and create what Rob calls |
| 0:57.5 | organizational muscle memory. |
| 0:59.2 | Clients call Rob their CRO, their chief reputation officer. |
| 1:03.5 | So his job is to kind of come in and try to clean things up when things go really bad. |
| 1:08.0 | But ideally he gets there first. |
| 1:09.6 | He was the public affairs director for the Baltimore police department. |
... |
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