193: The Power of Empathy in Workplace Leadership, With Gary Muller of The Mill House Inn

The Foundr Podcast with Nathan Chan

Nathan Chan

Marketing, Business, Entrepreneurship

4.8 • 662 Ratings

🗓️ 4 April 2018

⏱️ 49 minutes

🔗️ Recording | iTunes | RSS

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Summary

Gary Muller’s company is thriving. His Mill House Inn in East Hampton, New York has been in business for 20 years and recognized by Travel + Leisure and the Travel Channel, highly rated by Zagat, and featured in other prominent publications. His properties have welcomed celebrities and prominent people from all over the world. If you ask Muller the secret to his success, he'll likely tell you that his family is largely responsible. "Family" is how Muller describes his employees at the inn, and he believes all leaders should treat team members as such, displaying empathy, instilling trust, and creating an environment where going “above and beyond” is a daily occurrence. Muller is in the people-helping business. Whether that means serving his cherished guests or connecting with his work family, his care for other people runs throughout his unique leadership style. Learn how Muller has grown such a loyal and dedicated team, and how he fosters a work culture that has led to massive business success. Key Takeaways The most important trait to look for in a potential hire (it has nothing to do with skills) When it’s time to let people go, even if it pains you to do so The difference between leadership and management, and how one is critical to growing a business How to ensure your team is doing their best work, without micromanaging

Transcript

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0:00.0	This is episode number 193 with Gary Muller of the Founder Podcast.
0:06.8	What you need is thirst.
0:08.5	You need to be a thirsty human.
0:10.6	Who is intent I'm learning.
0:12.6	It's a really fascinating exploration of human potential.
0:16.2	Now.
0:18.8	The Founder Podcast.
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0:30.1	Branson, Mark Cuban, Tony Robbins, Tim Ferriss, Arianna Humphington, Steve Case, Gary V, Sophia Amorosa, Barbara Corcoran, Damon, John.
0:37.1	Learn from the greatest minds in business today with interviews hosted by Nathan Chan.
0:41.6	This is not your average entrepreneur podcast. The Founder Podcast.
0:52.4	Hey guys, thank you so much for tuning in. Before we start today's episode, I just want to let
0:58.5	you know that our goal at founder is to help entrepreneurs succeed however we can by giving
1:04.1	away high quality content in the form of interviews, blog posts, podcasts, YouTube videos,
1:10.3	you name it. We put out so much content to help you.
1:13.4	And another interesting project that we're working on right now is partnering with world-class
1:18.3	founders like Damon John, Alexa von Tobel, Greta Van Riel, and so many more to teach crucial skills
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1:40.7	Okay, so now let's talk about today's episode.
	...

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