This is the Bridechilla podcast. It used to be called the Save the Date wedding podcast.

Same host, Better Jokes, new name. Enjoy the show.

Well, hello and welcome to the Friday Quicky. Listen to me. I sound like I'm on the home shopping network. It's Alicia here, the host of this shindig, back in my own home with my good microphone where I can lean in and talk like this. Look, we had a lovely time in Froncée. If you heard yesterday's episode, we recorded it. We is in my husband,

Richard and I, the sometimes co-host of this show in a hotel, a very nice hotel while we were

sort of quote-unquote stranded in France after an airline fucked us over. Welcome, welcome, welcome

to the episode where I complain a little bit. No, look, I want to actually talk today,

to start off this Friday quickie, just mentioning the power of a complaint letter. Now,

now I'm going to sound like a really crusty, annoying person, but I get a kick out of writing

a well-worded, calm complaint complaint letter and I'm going to be

writing one of those to this airline and they will not give a shit about what I have to say but I will

feel better including the complaint letter with my receipts that they are going to reimburse.

I get so many voice messages about vendors not doing their jobs or people being rude,

and I actually think that by sitting down and making the time to write a well-worded testimonial

almost to a company or individual who is shitting you off or not doing what you expect them to do,

and this is not being diva.

This is just being saying, I have asked you to do something or I'm paying you to do something.

You're not fulfilling that or my expectations were very underwhelmingly met.

That sounds wrong.

But the idea is to say, listen, I think this may help your business if I can tell you why this didn't work.

I think people go wrong with complaint letters and complaining because they become complete assholes

and people take offence to that because they're just being rude.

For example, when we were in the airline line waiting to try and move our flights

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