Yo, today's Q-O-D is a client who feels good in your presence will want to stay with you.

Here we go. Oh, What? Welcome back to the quarter of the day show. I'm your host Sean Croxton

and Sean Croxton. We got Florentia Andres back on this show today.

And she's gonna show you how to turn your customers

and your clients into raving fans.

She's talking about customer service. About six months ago, I went on a rant about

poor customer service. There's a lot of it going on out there. I'm not going to do that rant again. You all know where I'm

coming from you experience it almost every day. I don't understand this whole

thing about cashiers who either don't say hi or they make no eye contact at all.

It's very, very strange.

Like if you're a cashier, say hi to people.

Make some eye contact, maybe smile a little bit,

because when those things don't happen,

I don't want to go back to that business.

Anyway, so I just got done reading a book by Josh Nelson who runs an agency for plumbers.

And it's all about client retention. And so if you're in a business who has clients,

check out that book. Just look up Josh Nelson client retention and he shows you

how to have a 95% client retention rate, like what to do and how to build a team that can maintain that kind of client retention rate.

And so check that out if you're interested.

Before we get to Florenceia, if they haven't come back already

because this has been moving pretty fast in this last week or so, ads will be

back and we're doing two ads, two 30 second ads on the front end before I say,

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