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Counselling Tutor

170 – Telephone Counselling Tips for Counsellors

Counselling Tutor

Ken Kelly and Rory Lees-Oakes

Education, Courses

4.6 β€’ 636 Ratings

πŸ—“οΈ 21 November 2020

⏱️ 42 minutes

🧾️ Download transcript

Summary

Is Transference Person-Centred? - Adverse Childhood Experiences In episode 170 of the Counselling Tutor Podcast, Ken Kelly and Rory Lees-Oakes answer the question 'Is transference person-centred?' Next in 'The Digital Counselling Revolution', they give telephone counselling tips for counsellors. Finally, in 'Practice Matters', Rory speaks to Dr Suzanne Zeedyk about adverse childhood experiences (ACEs). Is Transference Person-Centred? (starts at 1.40 mins) Transference is a phenomenon that you may well have heard Rory mention regularly in podcasts and lectures, but is it relevant to person-centred counselling? This is a question that is often asked by counselling students, some of whom have found that their person-centred training does not specifically cover transference. Transference describes the situation when someone unconsciously displaces an emotion or attitude from a person in their past to a person in their present. Rory gives an example of when one of his students experienced transference towards him, since he reminded her in some ways of her father. The concept of transference was originally a psychoanalytic concept, introduced by Sigmund Freud. However, as Ken and Rory argue, it is highly relevant to therapy of all types, since it can detract from the building of a sound therapeutic relationship in which each party can see the other's real self. Carl Rogers did himself speak of attitudes of a transferential nature. Rory has written a handout giving you an overview of transference; you can download this here, or access it through the Counselling Study Resource (CSR). Telephone Counselling Tips for Counsellors (starts at 14.15 mins) Counselling by telephone tends to be seen as similar to online video counselling, but there are some fundamental differences, brought about by the lack of visual information. Ken and Rory provide various telephone counselling tips for counsellors, including the following: Don't think of telephone counselling as second-best to online video counselling; in fact, the lack of visual information can allow you to pick up more subtleties in the client's voice and words, building relational depth and enhancing therapy. Use a good-quality pair of headphones when counselling by telephone, so that you don't have to hold the phone to your ear. Consider sharing a picture of yourself when contracting with the client, so that they are not distracted by curiosity about your appearance; this can also help eliminate transference. Do ensure that clients have a safe and private place to speak from. As the client can't see that you are there, you may need to make it clear to them verbally that you are still there during any silences or if they are speaking at length. It can be helpful to describe your body language if this feels relevant, e.g. telling them when their words lead you to smile. You can use online video platforms such as Zoom for audio-only sessions (i.e. with the camera switched off). If telephone counselling feels strange at first, do give yourself time to get used to it: you may end up liking it much more than you think! Aside from using these telephone counselling tips for counsellors, you might also like to check out our course, Online and Telephone Counselling, which: has been awarded Quality Checked training recognition by the National Counselling Society (NCS) meets the British Association for Counselling and Psychotherapy (BACP) competence framework requirements for practitioners who wish to work with clients via telephone and e-counselling; the course exceeds 80 hours of guided learning, and the learning outcomes are mapped to the BACP competences for telephone and e-counselling. Counselling Tutor is a recognised Association for Counselling & Therapy Online (ACTO) Online Training Provider, and this course enables the graduate to join ACTO. The course equips practitioners with the skills,

Transcript

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0:00.0

Welcome to the Counseling Tutor Podcast.

0:04.4

The must listen to podcast for students of counselling and psychotherapy.

0:10.6

Here are your hosts, Rory Lee's Oaks and Ken Kelly.

0:15.5

Hi, I'm Rory and with me as always is Ken.

0:18.8

How are you, Ken?

0:20.0

Exceptionally well, Rory, thank you very much for asking.

0:22.6

Hopefully you listening to this are well too.

0:25.4

This is the counselling tutor podcast that you've joined us for,

0:28.4

and this is episode 170.

0:31.3

We've got three topics we're going to be looking at today,

0:34.2

starting off with our student check-in,

0:36.2

where we kind of venture into the realm of

0:38.8

what students might be asking. And we're going to be asking a question, is transference

0:43.9

person-centered? So we're going to be coming to that in a moment. Then we go into our

0:48.4

counselling digital revolution where we recognise that technology now plays a part in how therapy is delivered

0:55.3

and consumed. And we're going to be really focusing today on working via the telephone, what the

1:01.2

differences are and what we need to keep in mind if we're working via the telephone, as opposed

1:06.0

to face to face. And then we end episode 170 with practice matters.

1:11.6

Frog in the throat there.

1:13.0

Practice matters.

1:14.4

Practice matters is kind of where we look at what our qualified colleagues may come across in day-to-day practice.

1:23.0

And today we're going to be looking at adverse childhood experiences.

...

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