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When something goes wrong and you have a negative experience with a big company, like a travel company for example, or could be some other big company or retailer, some big company that you have paid money to and had a negative experience, things didn't go the way you expected.

What do you do?

Do you remain silent or do you speak up?

There's two groups of people here and of course there's different approaches if you do speak up, but some people choose to not say anything about it, maybe they won't use that company in the future, but they're not going to complain.

Whereas others are happy to complain and they're like, I actually want to get what I've paid for.

I want to express my disappointment.

One key of successful complaining, or getting a positive response, getting the remedy that you want, is to focus on the issue without getting overly emotional and to identify that specific remedy that you are looking for.

That's something that I have learned over the years, especially with travel situations, but today's caller might be a better complainer than me.

This listener is really good at speaking up and getting what he deserves whenever something goes wrong. He's got an example to do with an airline, I believe, but he also has some experience just kind of navigating this process in general, which is essentially the art of negotiation, negotiating from one person, one individual to a large corporation, and of course there are individuals operating behind that corporation.

This is a side hustle school, like why are we talking about this year? Hopefully you can become a better complainer, but also we're trying to find the opportunity.

I think there's something everybody can do to make extra money to create a little business, even if they don't want to quit their job. That's totally fine. That's what it's all about here, in fact.

I'm trying to show people that there's all kinds of ways to do that. That's what we have been doing for more than 1600 days.

Let's see what we can do with today's caller. His name is Tom. He wants to become a professional complaint coach, well, at least a semi professional one, because you know, day job and all.

Let's see if there's a way to turn this skill into a service. That's today's topic. It's coming up after this quick message.

Hi, Chris. This is Tom. I recently found your show and I'm enjoying the stories and content. I have an idea.

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