#157 Carolyn Coughlin: Become A Better Listener

The Knowledge Project with Shane Parrish

Shane Parrish

Business, Investing, Entrepreneurship

4.7 • 2.9K Ratings

🗓️ 24 January 2023

⏱️ 80 minutes

🔗️ Recording | iTunes | RSS

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Summary

Acclaimed executive coach and leadership development specialist Carolyn Coughlin calls on more than a decade of experience to help you become a better listener. She goes in-depth on why the language we use with each other and with ourselves is so important, the three different types of listening, the most common skill she teaches that makes an immediate impact, and how to help your kids become better listeners.

Coughlin is a co-founder at Cultivating Leadership, a leadership development consultancy firm that helps leaders and organizations grow and lead in the face of complexity, ambiguity, and change. She also spent nine years with leadership consulting firm Kenning Associates and more than five years with McKinsey & Company.

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Transcript

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0:00.0	I guess the first thing I would say is that listening tends to be contagious.
0:06.9	So how each of us listens does tend to wear off on other people.
0:15.1	That bind that when people feel really, really, truly seen and heard,
0:20.2	it's one of the most extraordinary experiences that a person can have.
0:40.5	Welcome to the Knowledge Project on your host, Shane Parish.
0:44.4	This podcast is about mastering the best of what other people have already figured out,
0:48.6	so you can apply their insights to your life.
0:52.4	If you're listening to this, you're missing out.
0:54.3	If you'd like access to the podcast before public release,
0:57.5	special episodes that don't appear anywhere else,
1:00.6	hand-edited transcripts, including my personal highlights from the conversation,
1:04.2	or you just want to support the show you love.
1:06.2	You can join at fs.plog slash membership.
1:09.2	Check out the show notes for link.
1:12.4	My guest today is Carolyn Cofflin.
1:14.6	Carolyn has been an executive coach, facilitator, and leadership development specialist for over 15 years.
1:21.2	Her journey began in the corporate world where she was a management consultant first at PWC,
1:26.6	and later at McKinsey & Company.
1:28.2	I wanted to talk to Carolyn to deepen my understanding of adult development theory and become a better listener.
1:36.0	I've had multiple friends point out that she is one of the best listeners in the world.
1:39.9	And it might sound funny that I want to become a better listener given most of what I do on this show is listen,
1:46.4	but you'd be surprised at some of the insights I took away from this particular conversation,
	...

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