152 | The Only 5 Questions That Matter In Your Business

The Greatness Machine

Darius Mirshahzadeh

Entrepreneurship, Education, Business

5.0 • 135 Ratings

🗓️ 25 November 2022

⏱️ 30 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

It is common for customers to return to your brand when they feel valued and enjoy the overall experience. Having that culture of appreciation within your business, where your team members or your internal customers feel valued and recognized for their great work, will also reflect on your external customers’ experience. Today, I am flying solo to share with you the secret to building a perfect customer experience. In this episode, I will talk about the most important questions to ask your internal and external customers. I will also discuss how I have been using Net Promoter Score (NPS) to measure customers’ experience. Topics include: Differences between an internal and an external customer What is Net Promoter Score (NPS) and how is it calculated Three questions I always ask my team members The importance of having an appreciation culture at work Five questions to build a perfect customer experience And other topics… Resources mentioned: Net Promoter Score: https://www.netpromoter.com/ ScaleMAP Method: https://www.dariusclass.com/training-video Connect with Darius: Website: https://therealdarius.com/ Linkedin: https://www.linkedin.com/in/dariusmirshahzadeh/ Instagram: https://www.instagram.com/imthedarius/ YouTube: https://www.youtube.com/@Thegreatnessmachine Book: The Core Value Equation https://www.amazon.com/Core-Value-Equation-Framework-Limitless/dp/1544506708 Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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