147: Building a Virtual Receptionist Business to Millions & Finally Stepping Away | Jill Nelson of Ruby Receptionists

Entrepreneur Stories 4⃣ Inspiration

Millionaire Interviews Podcast & Sir Austin Peek

Careers, Business:careers, Business

4.7 • 2K Ratings

🗓️ 1 January 2021

⏱️ 56 minutes

🔗️ Recording | iTunes | RSS

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Summary

Jill Nelson is CEO of Ruby Receptionists. She's grown the business into a four-time winner of FORTUNE magazine’s top five Best Small Companies to Work for, and a Portland Business Journal’s Fastest Growing Companies in Oregon recipient for the record breaking past twelve years. Today, Ruby's 600+ employees provide friendly, live, receptionist service integrated with a "front desk in your pocket" mobile app, helping over 10,000 small businesses across the US win new business and create loyal, raving, customers. This Episode is Sponsored By: BetterHelp helps you connect with professional counselors in a safe and private online environment. BetterHelp is available Worldwide - with over 3,000 USA Licensed Therapists that you can talk with about any issues. For a Limited Time, Get 10% OFF your first month with discount code: MILLIONAIRE. For this discount, go to: millionaire-interviews.com/betterhelp. Gusto is making Payroll, Benefits, and HR easier for Small Businesses. In fact, 9 out of 10 customers say Gusto is easier to use than other payroll solutions. Gusto also saves you time – 72% of customers spend less than 5 minutes to run their payroll. Get 3 Months FREE by using this link: millionaire-interviews.com/gusto. Honeybook is the #1 Business Project Management Tool for business owners. Honeybook helps organize your client communications, bookings, contracts, & invoices. They even have built-in automation that consolidates services like Quickbooks, Google Suite, Excel, Gmail, Mailchimp, & more. Right now, Honeybook is offering 50% OFF your 1st Year when you visit: millionaire-interviews.com/honeybook. Online Trading Academy is the leader in investing and trading education. Their flexible learning style lets you take classes in person or online. Online Trading Academy even has a 94% Satisfaction Rating based on more than 190,000 Reviews! Sign up for a Free 3-Hour Introductory Investing Class & also receive a Professional Insider’s Kit as a BONUS, by using this link: millionaire-interviews.com/otatrade. Want to Support the Show? Well we'd love for you to join our Patreon Group! What's in it for you? Well you'll instantly get a scheduled call from Austin, where he'll help you with your current or future business... Sign-Up Now at millionaire-interviews.com/patreon. 😀😎😍 *** For Show Notes, Key Points, Contact Info, Resources Mentioned, & the Fabulous 4 Questions on this episode visit our website: Jill Nelson Interview. *** Support this Podcast via Patreon Feedback? Questions? Comments? We would love to hear from you! Hollar at us via: Twitter (@acpeek or @millionairepod), Instagram (@millionaire_interviews), LinkedIn (@austincpeek), Facebook (@millionaireinterviews), or Email: [email protected]. 😎😍😀

Transcript

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0:00.0	I'm gonna tell you that a nice little cushion in the checking account is way more luxurious
0:21.5	than a really nice office that you can't afford.
0:24.1	One of the beautiful features about our office is that if the coffee maker was on and the
0:29.5	microwave would ding the fuse would blow the servers were on that same circuit and they
0:34.3	would also go off and restart and so we would be answering phone calls blindly and
0:39.2	so a lot a lot of adventure in those early early years.
0:43.1	Okay, I'm Jill Nelson. I'm the founder and CEO of Ruby Receptionist. I'm here in Portland,
0:51.1	Oregon and I am 53 years of age this year and the company Ruby was founded in 2000
0:59.4	and today we are the voice of about 10,000 small businesses. We help them win business and
1:07.2	create great experience for their clients and customers with real human friendly interactions
1:13.6	over the telephone as your receptionist and online handling your live web chat with
1:19.5	real people.
1:20.8	Can you tell us like a basic use case of why someone would call you all and try to be
1:24.3	a service for their business?
1:26.0	One example might be one of our home service customers. Let's say you are in the business,
1:31.4	you're in the landscape business or perhaps you do some house maintenance, roofing or gutter
1:36.0	cleaning and someone is in need of a new roof and perhaps they've been given names by friends,
1:42.0	perhaps they've been looking online and looking at reviews and guess what? If they call
1:46.7	you and you answer and you are friendly and listen to them and when their business chances
1:53.2	are you're winning that business. It's really that plain and simple and when you're not
1:58.4	available because you're on the roof and you're unable to get that client call you are most
2:03.4	likely losing that business to your competitor. It's really that simple. We understand that
	...

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