137: Customer Service Secrets: Earn More Money, Beat the Competition, and Achieve True Greatness
The Think Media Podcast
Think Media
4.8 • 792 Ratings
🗓️ 21 June 2022
⏱️ 42 minutes
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| 0:00.0 | Scott Cook put it this way. Instead of focusing on the competition, focus on the customer. |
| 0:06.6 | World class service gives us a competitive edge. We don't need to be obsessed with the competition. |
| 0:10.9 | We need to be obsessed with the customer. I love this quote from Jeff Bezos. He says, |
| 0:16.3 | we see our customers as invited guests to a party and we are the host. |
| 0:21.5 | It's our job every day to make every important aspect of the customer experience a little bit better. |
| 0:29.6 | And in today's episode of the Think Media podcast, we're going deeper into how to serve others well. |
| 0:37.2 | My name is Heather Torres and you are listening to the |
| 0:39.8 | Think Media podcast, the number one podcast to help you grow your influence on YouTube and then |
| 0:44.8 | turn that influence into a high impact and a high profit online business. And today, |
| 0:49.5 | we're going deeper into the impact side. You know, over this year here at Think Media, we've been diving into a book by our friend |
| 0:58.4 | Kerry Newhoff at your best. |
| 1:00.7 | And over the last year, we have done different sessions here on the show. |
| 1:06.5 | We are in part three of those sessions. |
| 1:09.6 | You can go back to episode 128 and 135 if you want to go deeper |
| 1:14.6 | in learning how to be at your best personally with the right mindset and energy for longevity |
| 1:20.6 | as a content creator and how the pursuit of mastery will set you apart in your industry |
| 1:26.3 | and help you skyrocket to success. Today, |
| 1:29.9 | we're going deeper, though, into that impact side of customer service. Now, you might be thinking, |
| 1:35.3 | well, Heather, I don't really have customers yet. I just have subscribers or viewers on my YouTube |
| 1:40.4 | channel. Well, let me tell you, you are at the beginning of your customer's journey. |
| 1:45.8 | It starts with being a subscriber. It starts with being a viewer. It starts by being a follower |
| 1:50.7 | on Instagram. And whether you have something to sell or not, it's important to understand these |
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