Yo, today's QLD is half of what you do is managing point of view. Here we go

Welcome back to the quarter of the day show I'm your host Sean Crox and a

Sean Crox and calm. We've got Jim Cathart on the show today and he's gonna talk

about how to create a fantastic customer experience. Real quick when I lived in

downtown San Diego there was a bar I could not get enough of. It's called

basic. They make really good pizza and they're just great people over there.

And I will go there all the time and I remember there were nights where I

would go and there would be so many people staying in front of the bar trying

to get a beer trying to get a drink and one of the bartenders would see me

coming in. He would stop what he was doing. He would get my new castle beer and

make eye contact and hand it to me over a bit crowd of people. And I'd be like

that's dope. Like is that feeling that that special feeling and significance

like that feeling of significance that it gave me is what kept me coming back

over and over and over and over again because when you really think about it we

tend to do business with people and companies that we like that we love and

that make us feel special. So in this episode you know start pondering how you

can make your customers feel more special. Jim Cathart is coming up. So what

is a customer experience? They experience people. They experience processes that

we go through and dealing with people. They experience the products or

services that they get from us. How many of those three can you control on some

level? Yeah three. You are the people. You implement the processes. You

represent the products. You choose which ones you're going to focus on. Okay.

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