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The Clark Howard Podcast

12.20.19 Retailers using secret consumer scores; Clark Stinks

The Clark Howard Podcast

Clark Howard

Investing, Entrepreneurship, Business

4.65.2K Ratings

🗓️ 20 December 2019

⏱️ 35 minutes

🧾️ Download transcript

Summary

Retailers now use third party data services to determine whether you get to return an item, regardless of their return policy. "Machine learning" big data companies are crunching data on us all different ways and issuing secret scores, very different from credit scores. The NYT reports on these outfits including Retail Equation, and one called Sift which analyzes 16,000 different factors on an individual to come up with a Sift score for sale. Clark has requested his data from one such company called Zeta Global. Many of these have operated in the shadows, only marketing to companies while stonewalling curious consumers. But California's new privacy law takes effect in January, giving consumers the right to access such data and have it removed. Some of the services are already complying nationwide. They're all terrified of states passing such statutes with differing requirements. We should have the right to control and delete dossiers on us. What happens when these companies get hit with data breaches and all our info is further exposed? Clark will share his requested data files, let you know what you need to access and what rights you have with your own data. Creepy that all these organizations are developing secret scores on us using their own methodologies. Where is privacy? It's not written into our Constitution because early America was so rural, connection was the goal. Privacy is a modern concept that now must be adopted as a national effort comparable to European privacy law which is working well.  Christa reads listener posts about how Clark has missed the mark in his advice this week. If you have a "Clark Stinks" to share you can leave it here. Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:00.0

Great Davy here on the Clark Howard Show where it's about you learning ways to save

0:10.6

more and spend less and don't let anyone ever rip you off.

0:15.7

It's me and somebody you don't want to rip you off, that would be me.

0:20.6

That's why coming up later you'll hear Clark Stinks, so you have to hear where people

0:25.4

feel like I have done the equivalent of ripping you off by giving bad advice, bad guidance,

0:32.2

bad judgment, bad opinions, or incomplete information.

0:38.2

And so you get to hear Clark Stinks just a little later.

0:43.8

Clark.com is our main website and ClarkDeals.com if you need to do some last minute Christmas

0:50.1

shopping, we got it for you on Clark Deals.

0:53.8

We're updating night and day to get you to the finish line, Christmas Eve.

1:01.8

So speaking of which, a lot of times you get something for Christmas that isn't quite

1:10.4

right for you and you go to return it.

1:13.8

Well you may or may not know this.

1:17.6

There's a big fuss last year.

1:20.8

Retailers, a lot of them now use third party services that dig up data on you and tell a

1:30.4

retailer whether or not they should allow you to do a return regardless of their return

1:36.2

policies.

1:39.0

It's what a lot of techies call machine learning or big data that companies are crunching

1:46.2

data on you all different ways and they're issuing you secret scores.

1:52.4

These are very different than credit reports.

1:57.3

And a reporter for the New York Times started tracking down what different ones of these

2:05.7

organizations know about you and me.

...

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