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Freakonomics Radio

117. When Is a Negative a Positive?

Freakonomics Radio

Freakonomics Radio + Stitcher

Documentary, Society & Culture

4.632K Ratings

🗓️ 6 March 2013

⏱️ 8 minutes

🧾️ Download transcript

Summary

Sure, we all like to hear compliments. But if you're truly looking to get better at something, it's the negative feedback that will get you there.

Transcript

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0:00.0

From APM, American Public Media, and WNYC,

0:07.0

this is Freakonomics Radio on Marketplace.

0:11.0

Here's the host of Marketplace, Kyra's Doll.

0:16.0

Tom now for a little Freakonomics radio.

0:18.0

It's that moment every couple of weeks we talked to Stephen Dumbner,

0:20.0

the co-author of the books and the blog of the same name.

0:23.0

The hidden side of everything is what he does. Dumbner, welcome back.

0:26.0

Hey, Ky, thanks for having me back.

0:28.0

Last month, we New Yorkers lost a legend for Congressmen in Mayor Ed Koch.

0:35.0

Now, Koch was unique in a few ways, including the fact that he actively solicited feedback from the public.

0:42.0

Just serendipitously on one occasion, I said, I made Koch, I'm your congressman.

0:48.0

How am I doing? People stopped to tell me.

0:52.0

And I knew I was on to something.

0:54.0

So, Ky, this got me to thinking about feedback generally.

0:58.0

It strikes me that a lot of people say they want feedback, but I'm not sure they really do,

1:03.0

especially if there's a chance it'll be negative feedback.

1:05.0

No, man, who wants to be told they're doing something wrong?

1:07.0

Forget it.

1:08.0

That's probably right.

1:09.0

But the fact is that if you really want to get better at something,

1:12.0

it's hard to do that without feedback, whether it's your job, or that sport, or schoolwork.

1:18.0

So I wanted to know the latest academic thinking on feedback.

...

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