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Masters of Scale

112. Improving human dignity is an engine of scale, w/Promise CEO Phaedra Ellis-Lamkins

Masters of Scale

WaitWhat

Entrepreneurship, Business, Management, Reid Hoffman, Mindset, Diversity & Inclusion, Jeff Berman, Bob Safian, Startups

4.64.4K Ratings

🗓️ 21 June 2022

⏱️ 47 minutes

🧾️ Download transcript

Summary

Delivering human dignity to your customers is more than just good practice. It can be a powerful engine of scale. This insight has inspired Phaedra Ellis-Lamkins her whole career, as a labor leader, a music manager, and now as a fin-tech entrepreneur with Promise. Her secret? Take a contrarian lens to existing systems. Find a space where human dignity is lacking, create a product that gives your customers flexibility, options, access they didn’t have before — and unlock new value.

Watch the signed version of Amber Galloway's story: https://www.youtube.com/watch?v=F24FZz1DczA

Read a transcript of this episode: https://mastersofscale.com

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Transcript

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0:00.0

Hey listeners, this is Jordan, executive producer of Masters of Scale.

0:04.2

Nearly every entrepreneur we've had on the show has faced something unexpected in their

0:08.1

career.

0:09.1

And what I've noticed is that it's often these unexpected moments that lead to the greatest

0:13.8

learnings.

0:14.8

So, with that in mind, I want to tell you about another podcast that does a fantastic

0:19.2

job of shedding some light on the unexpected.

0:22.4

It's called 99% Invisible.

0:24.9

And it's all about the unnoticed elements of architecture and design that end up having

0:29.2

a huge impact on our lives.

0:32.0

In each episode of 99% Invisible, you'll hear surprising stories about the people, inventions,

0:37.9

and ideas that shape our world.

0:40.5

It's such a fascinating show because design is everywhere, perhaps most importantly in

0:45.8

the places where we've just stopped noticing.

0:48.5

You can follow and listen to 99% Invisible wherever you get your podcasts.

0:53.0

And now onto the show.

0:55.5

There's a famous deaf joke about the lumberjack.

1:00.5

It's called Timber.

1:01.5

And this lumberjack goes around and he's cutting all of these different trees down.

1:07.6

But when the tree's fall and the deaf person is telling it, they do this mouth morphium.

1:15.6

It's a movement with your mouth where the tree comes crashing down and your cheeks puff

1:22.6

up big to show density.

...

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