1069: Eight Steps for Excellent Listening with Emily Kasriel

How to Be Awesome at Your Job

How to be Awesome at Your Job

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4.6 • 1K Ratings

🗓️ 23 June 2025

⏱️ 45 minutes

🔗️ Recording | iTunes | RSS

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Summary

Emily Kasriel reveals how to build powerful connections with anyone through her eight-step listening process.

— YOU’LL LEARN —

1) Why every professional needs to master listening

2) A demo of the listening approach

3) How one question leads to deeper conversations

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— ABOUT EMILY —

Emily Kasriel has had a distinguished career at the BBC for over two decades including roles as an award-winning journalist, editor and media executive. She developed the Deep Listening approach as a Senior Visiting Research Fellow at King’s College Policy Institute in London, drawing on her experience as an accredited executive coach and workplace mediator. Previously, she’s been a Visiting Fellow at Said Business School at Oxford University, and a Senior Advisor to the Skoll Foundation. An MA graduate of the University of Oxford and Syracuse University’s Maxwell School of Citizenship and Public Affairs (as a Rotary International Fellow), she lives in London. An academic paper demonstrating the impact of Kasriel’s Deep Listening approach has just been published (Feb 2025) by the Journal of Applied Social Psychology.

• Book: Deep Listening: Transform Your Relationships with Family, Friends, and Foes―Transformational Communication, Listening, and Empathy Through an 8-Step Method

• Research: “Deep Listening Training to Bridge Divides: Fostering Attitudinal Change through Intimacy and Self-Insight” with F. K. Tia Moin, Guy Itzchakov, and Netta Weinstein

• LinkedIn: Emily Kasriel

• Website: EmilyKasriel.com

— RESOURCES MENTIONED IN THE SHOW —

• Research: “Silence is golden: Extended silence, deliberative mindset, and value creation in negotiation.” by Jared Curhan, et al.

• Book: On Becoming A Person: A Therapist's View on Psychotherapy, Humanistic Psychology, and the Path to Personal Growth by Carl Rogers

• Book: The Examined Life: How We Lose and Find Ourselves by Stephen Grosz

• Book: Thinking, Fast and Slow by Daniel Kahneman

— THANK YOU SPONSORS! —

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• Plaud.ai. Use the code AWESOME and get a discount on your order

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Transcript

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0:00.0	We know as soon as we feel judged, our defences go up and we stop sharing openly and authentically
0:17.0	and stop being able to think new thoughts. And that's one of the things that's so exciting about
0:21.8	deep listening. And I know that from my own work as an executive coach, that when you really listen
0:28.3	to somebody else, they're able to have thoughts that they didn't ever imagine before. And I think
0:36.5	that's one of your ambitions as a deep listener, not just to
0:39.9	provide a space for them to recite old ideas, but to create new ones. There's so much loneliness
0:48.3	in our society. So many people are not being heard. And if we can deeply listen to them, we can do something to make a dent in loneliness.
1:09.6	That's Emily Casreal. She's an award-winning journalist, editor, and media executive at the BBC.
1:15.0	She's also the mind behind the deep listening approach, which has been studied in the Journal of Applied Social Psychology, and features in her debut book, Deep Listening, transform your relationships with family, friends, and foes.
1:27.3	So you'll learn, one, why every professional needs to master listening.
1:30.5	Two, a demo of the deep listening approach.
1:33.0	And three, how one question leads to deeper conversations.
1:36.2	And if you want a quick summary write-up of these actionable takeaways,
1:38.3	I recommend you sign up for the free Gold Nugget email newsletter found at awesomeatyourjob.com.
1:42.1	I'm Pete McItis.
1:43.0	This is How to Be Awesome at Your Job.
1:44.5	And now here's Emily.
1:49.8	Emily, welcome. Thank you so much. Delighted to be here, Pete.
1:54.1	Well, I'm excited to talk about your book, Deep Listening and the transformative power of listening.
1:59.8	And I think we should kick it off with you telling us your Nelson Mandela story.
2:04.6	Okay.
2:05.3	So this happened just after I started my work as the BBC Africa report in Johannesburg.
	...

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