4.6 • 644 Ratings
🗓️ 20 March 2025
⏱️ 61 minutes
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0:50.3 | Hello again, from the Starbucks Coffee Company. |
1:07.0 | I'd like to welcome everybody today's presentation on listening without defensiveness. |
1:09.5 | I'm your host, Dr. Donnelly Snipes. |
1:16.6 | In this presentation, we're going to explore what causes defensiveness and identify strategies to enhance assertiveness. |
1:20.6 | And I think if you have been, oh, I don't know, breathing over the past few years, I have noticed, and I think a lot of you |
1:30.0 | probably have noticed a strong increase in defensiveness in people's communications. |
1:36.2 | So we're going to take a look at why that is and strategies to address it because your |
1:41.2 | organization is not going to be able to work effectively if the staff are |
1:48.5 | defensive with one another. If you are working with a client and the client is defensive or |
1:55.2 | likewise you become defensive. Once we put that defensive wall up,'re not going anywhere so let's talk about what |
2:03.9 | what's going on all behavior has meaning i've said that probably a hundred times in my videos |
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