This is the top entrepreneurs podcast where founders share how they started their companies and got

filthy rich or crash and burn. Each episode features revenue numbers, customer counts, and other

insider information that creates business news headlines. We went from a couple hundred thousand dollars to two point seven million.

I had no money when I started the company.

It was a hundred and sixty million dollars which is the size of any IPOs.

We're a bit strapped.

We have like 22,000 customers.

With over five million downloads in a very short amount of time, major outlets like Inc are calling us the fastest growing business show on iTunes.

I'm your host, Nathan Latka, and here's today's episode.

Hello, everyone, my guest today is Nigel Shanahan.

He set up rant and rave after a poor experience at a motorway service

station. He believes consumer emotions drive their behavior and accompany's revenue. He's on a mission

to change the world of customer feedback from dull surveys to a conversation that customers

want to have. Nigel, are you ready to take us to the top? I'm ready. All right, rant and rave.com is the company name.

What do you do and how do you make money?

Well, rant and rave sort of does what it says on the tin, Nathan.

Customers are either normally ranting or they're raving.

And when they're ranting, they're probably deciding in their own hearts

whether they want to stay with the business.

And if they're raving, they actually

love the company and they end up trying to tell lots of other people about it. But most businesses,

most brands aren't getting it right. And in my opinion, surveys are the antithesis of really

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