01.16.23 Break Through Customer No-Service / Banish Buyer’s Remorse

The Clark Howard Podcast

Clark Howard

Investing, Entrepreneurship, Business

4.6 • 4.9K Ratings

🗓️ 16 January 2023

⏱️ 30 minutes

🔗️ Recording | iTunes | RSS

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Summary

We've all been victims of customer-no-service. So how do you effectively complain and resolve an issue? Persistent patience and various resources including a new service. Also, do you have things gathering dust you now regret buying? Take the “closet test” and learn to defeat the tactics behind impulse buying. Customer No-Service Resources: Segment 1 Ask Clark: Segment 2 Prevent Buyer’s Remorse: Segment 3 Ask Clark: Segment 4 Mentioned on the show: Liz Weston: How to complain and get results Cutting through customer service doom-loops by calling in a ‘Karen’ Elliott Advocacy - karens for hire Clark’s Consumer Action Center Moving.org General Complaint Form Federal Motor Carrier Safety Administration BBB-File a Complaint Best Online Banks: Free Checking and High-Interest Savings Accounts How To Find and Choose a Financial Advisor Garrett Planning Network: Home Clark.com resources Episode transcripts Clark.com daily money newsletter Consumer Action Center Free Helpline: 636-492-5275 Learn more about your ad choices: megaphone.fm/adchoices Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:00.0	This is my pleasure to welcome you to the Clark Howard Show, where it's all about our
0:10.1	mission to serve you and empower you so you make better financial decisions in your
0:16.2	life.
0:17.2	In this episode, who has not suffered from customer no service?
0:23.4	I mean, do you go through a week without having customer no service?
0:27.6	So, how do you effectively complain and resolve a problem?
0:32.7	Well, I got to tell you, people are so frustrated by this that a new company has started
0:39.5	a new service to help you resolve problems and wait till you hear their name.
0:46.3	And later, do you have items in your closet sitting in a garage that are just gathering
0:53.3	dust?
0:54.3	Maybe even since you bought them?
0:55.9	Well, I'm going to discuss buyer's remorse and what you should be thinking about with
1:03.4	how you handle your money.
1:07.0	So customer no service is something that I saw a poll result recently in an AP story
1:16.0	that two thirds of Americans, two thirds of Americans report feeling rage about the
1:24.0	way they were treated or in their opinion mistreated by a company.
1:30.8	This is something that's a universal.
1:32.7	You know, I've been using the phrase customer no service for 25 years and I have people
1:39.9	come up to me and they say, hey, I got customer no service from blah, blah, blah.
1:44.6	They use it as a phrase now because it's one that people can identify with and tap into.
1:52.4	So I was particularly fascinated when I was contacted by a reporter with the Washington
1:59.3	Post News Service who was writing a story about a new company called Carons for Higher.
	...

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